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01386
555 221

Call today

01386
555 221

Privacy Policy

Privacy Policy

Here at Vale Dog Training & Grooming Centre we are committed to ensuring that your right to privacy online is maintained.
Information about you with which you supply us will only be used by us to fulfil an order, arrange a training or grooming session which has been requested by yourself, and to enable us to provide you with a better service.

Set out below is a summary of our privacy policy

If you have any queries about or wish to update or delete any of your personal information, then please email us at valedogtraining@outlook.com

HOW WE USE YOUR INFORMATION

When you simply visit Vale Dog Training or Grooming web sites no personally identifiable information is collected about you.

When you arrange grooming or training sessions with us, you’ll need to provide consent for us to process your information so that we can fulfil your request. This consent is our legal basis for processing.

Type of information

How we use it

Name postal and email addresses and your telephone number

To arrange your appointment
To send you service information relating to your appointment
For fraud prevention

Payment details

To take payment and give refunds where necessary
For fraud prevention

Once you have arranged an appointment with us, we’ll keep hold of the following information:

Type of information

How we use it

Your appointment history,

To arrange your appointment, provide customer service and handle future appointments

Your contact history with us

To provide you with customer service and support

When you use our website, we will also collect the following information:

 

 Type of information

How we use it

Your device IP address

To protect our website from fraud or malicious software

The type of device you are using to access our website

To improve your experience by displaying our website in the best way for your device

 SHARING YOUR INFORMATION

We will never sell, distribute or lease your data to any third party. In order to schedule your appointments and provide you and other customers with a highly personal level of service, we do share your data with the following data controllers:

Our appointment pet schedule: Shake Your Tail 

Vale Dog Training & Grooming takes appropriate steps to ensure that your privacy is maintained. Access to your personal information is restricted to those members of our staff who require such access in order to carry out their duties.

We do not currently, and will not in the future, provide any of your personal information to other companies or individuals without your permission. However, your credit card details will need to be provided to companies who authorise and process payment. These companies will only use such information for the purposes of facilitating your payments for an order placed with Vale Dog Training & Grooming.

Please note that this Privacy Policy and our procedures apply only to the Vale Dog Training & Vale Dog grooming web sites and not to any site which is linked to our site.

EMAIL MARKETING

Vale Dog Training & Grooming will use your email address in order to fulfil your appointment and, unless you have indicated that you do not wish to receive such information, we may provide you with information from time to time about our services, special offers and other initiatives.

you can opt-out of receiving marketing emails from us at any time by:

  • Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
  • Updating your email preferences within your customer account
  • Contacting our customer care team

If you opt-out of receiving marketing emails, you will still receive important appointment information by email.

USE OF COOKIES

Vale Dog Grooming and Vale Dog Training web sites do use cookies to store information about visitors’ preferences, record user-specific information on which pages the user access or visit, customise Web page content based on visitors browser type or other information that the visitor sends via their browser.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Any data stored and processed about you will be stored and processed in the United Kingdom and will not be sent outside the United Kingdom.

When you first land on our website, we’ll show you a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

RETAINING YOUR INFORMATION

Information collection

We collect information from you when you register on our site, subscribe to our newsletter or complete our contact form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, each and every time you use our facilities.

We encourage you to keep your information up-to-date, and you can do this easily at any time by contacting us.

YOUR RIGHTS

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy but rest assured that If any significant changes are made, we will let you know. If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.

 

HOW TO CONTACT US

We welcome all feedback, good or bad. If you:

  • Have any questions about how we collect and use your information
  • Would like a copy of the information we hold about you
  • Would like to update or remove any of the information we hold for you
  • Would like to exercise any of your rights explained above

You can either email us at Valedogtraining@outlook.com or call our customer care team

This privacy policy was last updated on 21st March 2018

Vale Dog Training Telephone

01386 555 221

Vale Dog Training

 

Vale Dog Training Address

ADDRESS

1 Willincroft Cottages
Pinvin
Pershore
WR10 2LB

 

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